Last updated: October 2026
Upon A Star Entertainment (“we”, “us”, “our” or “Upon A Star”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking, purchase tickets, apply to work with us, attend one of our events or otherwise interact with Upon A Star Entertainment.
Upon A Star Entertainment is an entertainment and creative company based in the North East of England.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Upon A Star Entertainment is responsible for deciding how and why personal information is processed in connection with our own services and activities.
If you have any questions about how we use your personal information, please contact us:
Email: uponastarents@gmail.com
Website: www.uponastarentertainment.co.uk
The information we collect depends on how you interact with Upon A Star Entertainment.
This may include:
We ask that you do not provide unnecessary sensitive or confidential information through our website forms.
Some of our services involve children's entertainment, workshops and events.
Where information relating to a child is required, we will generally collect that information from a parent, guardian or another appropriate responsible adult.
Depending on the service, this may include:
We only collect information about children that is reasonably necessary for the relevant service, event, production or safeguarding requirement.
We do not knowingly use children's personal information for unnecessary marketing purposes.
Parents and guardians who have questions about information relating to a child can contact us at uponastarents@gmail.com.
If you apply to work with Upon A Star Entertainment, audition for one of our productions, attend a workshop or express an interest in a performer opportunity, we may collect information such as:
This information may be reviewed by members of our casting, HR and creative teams for the purposes of auditions, recruitment, casting and production management.
We will only request sensitive information where there is a legitimate reason for doing so.
We may use Microsoft Forms to collect information through applications, enquiries, workshop registrations, casting forms and other forms connected with our activities.
Information submitted through Microsoft Forms may be stored and processed within Microsoft's services on our behalf.
Microsoft states that Microsoft Forms meets GDPR compliance requirements and that Forms data is encrypted both at rest and in transit.
We will only request information that is reasonably necessary for the purpose of the particular form.
Tickets for selected Upon A Star productions and events may be sold through Eventbrite.
When you purchase a ticket through Eventbrite, information may be collected and processed through the Eventbrite platform, including information such as your name, email address, billing or payment information and details relating to the event you have booked.
Eventbrite may process personal information on behalf of event organisers for core ticketing services, including processing payments and providing event-related information. Eventbrite may also process certain information independently as a data controller for its own purposes.
Your use of Eventbrite is also subject to Eventbrite's own privacy policy and terms.
Where we receive attendee information from Eventbrite, we will use that information only for legitimate purposes connected with managing and delivering the relevant event, unless we have another lawful basis for processing it.
We may use personal information to:
We will not use your personal information for purposes that are incompatible with the reason it was collected without an appropriate lawful basis.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following:
Where you have given us permission to use your information for a particular purpose, such as receiving marketing communications.
You can withdraw your consent at any time.
Where processing your information is necessary to provide a service you have requested or to take steps before entering into a contract.
Where we need to process information to comply with a legal or regulatory requirement.
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include managing our business, communicating with customers, organising productions, improving our services, maintaining security and managing performer relationships.
We may send information about:
Where required, we will only send marketing communications where we have obtained appropriate consent or have another lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at uponastarents@gmail.com.
Essential communications relating to bookings, services, productions or transactions may still be sent where necessary.
We do not sell your personal information.
Where necessary, we may share personal information with trusted organisations and service providers that help us operate Upon A Star Entertainment.
These may include:
We aim to share only the information that is reasonably necessary for the relevant purpose.
Where appropriate, we take reasonable steps to ensure that third-party providers protect personal information and process it in accordance with applicable data protection requirements.
Photography and video may form part of our productions, events, workshops and other activities.
Where photography or filming is taking place, we will make reasonable efforts to inform attendees.
Where identifiable children are involved, we will take appropriate steps regarding permissions and consent.
If you do not wish to be photographed or filmed, please speak to a member of the Upon A Star team or the relevant event organiser.
Where your consent is the lawful basis for using your image for promotional purposes, you may withdraw that consent for future use by contacting us.
Our website may use cookies and similar technologies.
These may be used for:
Some cookies may be provided by third-party services used on our website.
Where required by law, we will obtain consent before using non-essential cookies.
You can manage or disable cookies through your browser settings and any cookie controls provided on our website.
The ICO advises that non-essential cookies generally require the user's agreement before they are placed on a device.
Our website may contain links to third-party websites and services, including Eventbrite and social media platforms.
Once you leave the Upon A Star website, we are not responsible for the privacy practices or security of those third-party websites.
We recommend reviewing the privacy policies of any third-party service before providing personal information.
We take reasonable technical and organisational measures to protect personal information against:
However, no internet transmission or online storage system can be guaranteed to be completely secure.
Please avoid submitting unnecessary sensitive or confidential information through website forms or ordinary email.
We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The retention period will depend on factors including:
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Under UK data protection law, you may have the right to:
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact:
We may need to verify your identity before responding to a request.
We take the privacy and safeguarding of children and young people seriously.
Where personal information relating to a child is required, we will generally seek that information from a parent, guardian or another appropriate responsible adult.
We will only collect and use information that is reasonably necessary for the relevant service, event, production or safeguarding requirement.
We do not knowingly use children's personal information for unnecessary marketing purposes.
Where safeguarding concerns arise, information may need to be shared with appropriate individuals or authorities where necessary to protect a child or comply with legal obligations.
Some of the services we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated.
We recommend checking this page periodically for any changes.
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:
Upon A Star Entertainment
Email: uponastarents@gmail.com
Website: www.uponastarentertainment.co.uk
We will aim to respond to privacy-related enquiries as soon as reasonably possible.
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information about making a complaint is available from the ICO.
Upon A Star Entertainment
Creating entertainment. Creating opportunities. Creating memories.
Upon A Star Entertainment
Tynemouth, NE30